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COMPANY POLICY

Refund/Exchange Policy

Equipment repair services

We offer a 30-day Guarantee on our equipment repair services. Please call customer service at 205-985-9942, within 30 days of service date.

Equipment purchase

Parts come with a 30 day Warranty.  After 30 days manufacturer warranty applies.

Please call about any cancellation 205-985-9942.

You must provide the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

Data collection from our website:  Wilson Computer Support collects information from throughout our website, http://www.wilsoncomputer.com. This information includes site statistics, domain names, and/or ISP addresses. Such information assists us in diagnosing server problems and in administering our website.

Data collection and dissemination of information you provide us:  Wilson Computer Support retains the content of e-mail you send us along with your e-mail address and our responses. We do so in order to handle possible follow-up questions. The registration forms on our site ask for contact information such as your name, postal address, and e-mail address. We use this information as appropriate in order to proceed in the normal course of our business, to send you requested information about our company, products or services, and to contact you when necessary. The registration forms also ask for financial information, such as your bank account or credit card numbers. We use this information to bill you for the products and services you request.

Security Measures:The Wilson Computer Support website contains security features to prevent the loss, misuse, and/or alteration of the information that is under our control. Only authorized Wilson Computer Support employees are permitted to access your personal information on an as-needed basis only. Under no circumstances will Wilson Computer Support sell personal or business information to any third party for any reason. We may, however, share personal information with our business partners for the sole purpose of delivering products and services--only if you have requested the product or service. We may also release certain personal information in order to comply with valid legal proceedings such as criminal investigations, search warrants, court orders, and subpoenas. Wilson Computer Support is not responsible for the privacy practices or the content of websites which have links on our site.

If you have any reason to believe your personal information retained by Wilson Computer Supoort is incorrect, please call customer service at 205-985-9942. Your concern will be promptly investigated and, if appropriate, our records will be updated.