How To Find Emails That Were Falsely Marked As Spam


Don’t you hate when emails are accidentally marked as spam? I know that I do and finding them in gmail can be easy but what about when your emails are hosted with us at Wilson Computer Support?

Here is a simple guide to help you find emails that were falsely marked as spam.

  1. Visit There you will find a login page like the picture below.
    Step1 - Copy
  2. Login using your full email address for your “Username” and the password for your email account. If you do not know your email password, please contact us and we can assist you with that.
  3. Once you are logged in, find the “View/Release Stored Spam” at the bottom of the page. If you do not see this button, then you do not have any spam email available for release.Step2 - Copy
  4. Select any email you would like to release from spam, select it’s check box, and click “Release Message”. The selected emails will now be delivered as requested, so they will appear in your normal inbox for review.Step3 - Copy

Computer Support FAQs

As a computer support business we get a fair amount of questions about computers and their parts and we are happy to answer these questions for our clients.  The following list of questions is what we are asked most frequently and a simple yet detailed answer to each of them.

Frequently Asked Questions

Q: What size hard drive do I need?

A:  The answer to this question depends on what you are going to be using the computer for. For instance, if you are going to be using your computer for just basic documents and minimal applications then you would only need about 250 GB hard drive. If you plan on doing something that involves a lot of applications or are planning to keep a good amount of pictures and documents on your computer, then I would recommend somewhere between 500 GB and 1 TB hard drive. There are hard drives larger than this, but anything larger than a 1TB drive is usually not needed.


Q: Can a failing hard drive be fixed?

A: No, a failing hard drive would have to be replaced. If it is a solid state drive then it is either working or failed, but if it is a hard disk drive then it could be failing for years without any indication. If you ever find that your hard drive is failing it is recommended that you either replace the hard drive or at very least backup your data in case it does fail.


Q: Can you fix my broken screen?

A: We can go a step further and replace your screen altogether. Almost 100% of the time, screens can’t actually be repaired. The method for screen replacement differs depending on the device.

Mobile: If your screen is broken or damaged on a mobile device (phones, tablets, etc.) then the screen is made up of two layers that may need to be replaced. The first layer is the digitizer which is the part of the screen that is touch-sensitive and allows users to interact with the screen of their device. The second layer of the screen is the LCD (Liquid Crystal Display) and it is what actually displays the content of your device such as apps, pictures, etc. Neither of these layers works well without the other as without a digitizer you couldn’t do much with your device, and without an LCD nothing would be displaying for you to touch.

Laptop: If your screen is broken or damaged on a laptop your only course of action would be to replace the screen entirely. In almost all damaged laptop screen cases, the only option is to replace the entire screen structure.

Desktop: This one would depend on whether the damage to the monitor is just superficial or if it is actually causing display problems. Superficial damage such as scratches, fingerprints, etc. cannot really be fixed and shouldn’t be worried about unless it’s bothersome. If there is damage causing display problems, the monitor itself should be replaced.


Q: Why won’t my computer turn on?

A: This problem can be an indication of one of three things. It’s either going to be an issue with the charger, the battery, or the motherboard. If the issue is with the charger or the battery those are both fairly easily replaced, but if it’s the motherboard it was probably due to a short circuit of some kind. While it is possible to replace the motherboard there is a good chance that the new motherboard won’t work properly and will cause issues once it is installed. Most of the time it is recommended that you get a new computer rather than try to replace the motherboard.


Q: Why is my computer getting so hot?

A: This issue is likely overheating, which is probably being caused by one of two things or some combination of these two things. First, it could be caused by your heat sink, which is used to take in and absorb heat from your processor and the rest of the computer Secondly, it could be caused by your system fan which works in conjunction with your heat sink to disperse hot air in your computer and push it outwards. If either one or both of these things are not working properly, your computer is likely to heat up and once it gets hot enough it will stop functioning properly.


Using WordPress

Do you have a website? Would you like to have some control over the way it looks? Would you like to be able to make changes to your site without having to be a full on web developer? While the best way to make a website is still through the use of HTML and CSS alongside other languages, with WordPress you don’t have to know anything about them to create your site. You can simply add what you want and WordPress will take care of the rest. Here is a brief explanation of how WordPress works and a few ways you can personalize your site to make it your own.

Pages & Posts

Let’s start with pages; these are going to be the backbone of your site and will be what you spend the majority of your time adding to or editing. Pages can be edited two ways: through the use of the visual editor which will show you roughly what your page will look like before you post it, or with the text editor which can be used to build your pages in HTML. The visual editor will be your best friend if you have no prior experience with HTML as it offers you several different ways to improve your pages from being just plain text and images.  Once you have finished adding to or editing your page you can then publish your page so that it can be accessed on your site.

Posts, while being quite similar on the surface, are very different from pages. Posts are used for quick updates or blogging whereas pages are what the majority of people that visit your site will look at. Examples of posts would be something like this article or a blog about some awesome pictures a photographer took of a waterfall. Posts aren’t really necessary for the majority of sites unless you would like to keep your users updated about what is going on or something along those lines.


Next, let’s talk about themes as they are what will determine how your site will look. Themes control every aspect of your website’s formatting including things like color scheme, text display, and how images or videos will display. Themes can be edited in two ways; the first way being the more simple way. The theme customization menu which is made of several subsections such as menu, widgets, and header and will allow you to edit these different parts. You can also use the theme editor which will allow you to change the CSS or PHP files that make up the theme of your site. These two methods do basically the same thing but the editor can be quite confusing as the CSS and PHP files for most themes can be large and this makes it hard to find things. I recommend using the menu unless you know what you are looking for or you have knowledge of CSS and PHP.

Plugins & Compatibility

Finally, let’s go over plugins as they are probably some of the best tools when it comes to website creation. They allow you to add things such as a nice video player or an image slider to your site without having to actually write out the code for these things. WordPress has a large library of plugins for you to choose from as well as a pretty large community of developers who are constantly making and updating plugins for you to use. Within reason, there is a good chance that if you want something added to your site there is a plugin that can do it. While plugins are a great tool and can add a lot of uniqueness to a site they can also bring a lot of problems. If they are either not made to be used with a specific theme or are simply not compatible with the themes you use, you should consider another option. These issues will often times be fixed by updates to the plugins or theme itself. If you are having issues and aren’t sure the themes or plugins you are using will be updated, you can leave a review on the plugin or theme to see if that will get the developers attention. Sometimes, if they have contact info listed, you can try emailing the developer directly. You could also simply find a new plugin or theme that is similar but is actually compatible.

To conclude, WordPress is a simple, easy to use tool for developing websites and blogging and can be used by people of all skill levels. While it would probably work better in the hands of a master web developer it was made with normal users in mind and as such requires very little technical skill to use. If you have any questions that weren’t answered I recommend you look through WordPress’ codex in which they define terms and give details on many different features that will help you improve your site.


2016 Business of the Year

Our Office Manager, Denise Grissom and our Business Development Manager, Wendy McDaniel, receiving the award


Wilson Computer Support was nominated and then chosen for the Shelby County Chamber of Commerce’s 2016 Business of the Year award on many grounds. With small businesses, response to adversity is paramount. Being able to adapt and grow in a challenging and changing economy is what separates the successful from the rest. Wilson Computer Support showed their ability to assess, readjust, and then adapt to the changing needs of their customers while growing their business in a fiscally difficult period.

with Lynn Ray, Chair of the Small Business Work Group (left) and Wendy McDaniel (center)

Focusing on giving back to the community and supporting other local businesses is important when determining a candidate for this award. Wilson Computer Support has made charitable contributions on many occasions as well as being involved with community projects. From discounting non-profit organizations to leading discussion panels at Hoover High School, Wilson Computer Support does all it can to give back and interact with their neighbors and friends.

We would like to take this opportunity to thank our customers for their outstanding support and business that makes Wilson Computer Support what it is today! Last month, we were honored with the Shelby County Chamber of Commerce’s 2016 Small Business of the Year Award. We have always loved being part of the community and giving back to our customers. With this award, we will gain visibility which will give us a great opportunity to become even more involved in our hometown!

View photos from the Event!

Wendy McDaniel and Denise Grissom speaking with a Regions representative

People enjoying the 2016 4th Annual Small Business of the Year Awards’ Luncheon

John Kessler (center), CEO of Community Response Systems, a client of Wilson Computer Support, with Damita White Hill (left) and Keith Brown (right).

People enjoying the luncheon event. Click to learn more about the Greater Shelby County Chamber of Commerce





How to Protect Against Malware

Here at Wilson Computer Support we see it all the time; a computer has been infected and rendered a large and expensive paperweight. Malware is a clear threat to all users and their computers, phones, and other devices that utilize software to function. It comes in various forms including viruses, worms, spyware, adware, trojans and more. In order to more effectively protect against and identify these threats, it is necessary to understand what they are and how they operate.

Malware is a shorthand term for malicious software. This could be any software program that is created with ill intent. Programs that are sent via e-mail as attachments like “.exe” or “.pdf” files are often some kind of spyware or adware. Trojans, for instance, will mask themselves in legitimate looking websites while transmitting spyware onto your computer. This is a scam we have seen often: a user will navigate the web and a pop-up will appear telling them that urgent action is needed or they will lose data, become infected, etc. the page will urge them to download some software or call some number and once this happens and access has been granted, the system will be held hostage until the user has paid a ransom, often upwards of $500 or more.

Paying a ransom could get the data back and usage of your system returned but, it is important to keep in mind the type of element you are dealing with. This kind of attack is run by criminals. There is never any guarantee that once your money is in the hands of these thieves that they will follow through and release your data back to you. In fact, once you give them credit card information, they can use it for anything. Recognizing that Microsoft, a computer service, or any legitimate company will never try to contact you, through e-mail, or by phone, and ask for passwords or credit card info, is the first step in preventing the loss of your data, time, and money.

Another avenue of attack for many virus makers involves computers that have not been updated. Ensuring that you are using the most up-to-date operating system and have automatic updates enabled will go a long way to plugging the metaphorical security holes in your computing ship. The vast majority of Windows updates are security related and often contain patches that prevent older malicious code from running or achieving any of its programmed objectives. One of the main questions we receive at Wilson Computer Support regards the need to update to Windows 10. We understand that there are growing pains associated with every Windows release however, it is well worth the slight changes in Windows in order to have a little more peace of mind knowing that you will receive the newest security updates automatically.

Knowing how Malware can infect your computer is only part of the battle. It is important to understand that there will always be shady individuals creating malicious software that targets user’s sensitive information for monetary gain. You can rest assured that if, despite your most vigilant and best efforts, malware takes hold of your system, we will be ready to remove, repair, and clean your device of every trace of infection.

How to Combat Computer Infection

We get questions all the time about computer infections. “How can I tell if my computer is virusinfected?” “What is my next step if I know my computer is infected?” Here at Wilson Computer Support, we love these questions as it is a chance to teach our customers how to handle infections and how to protect themselves in the future. The following scenarios are examples to watch out for when suspecting a virus or infection. These examples cover slow boot up times, unwanted pop-ups, programs starting or stopping without command, or no symptoms at all.

Is your computer taking an unusual amount of time to boot up?

A common symptom among infected computers is slow boot up times. A computer should start up and show the log in screen in around 30 to 60 seconds. There are exceptions to this such as large programs starting up upon boot up, or old hardware. Generally, it’s a safe to say that if you notice a large difference in the time it takes to boot up as opposed to the normal time, an infection may be causing this issue.

Are you seeing multiple advertisements or random pop-up messages while browsing the web or opening programs?

This is probably the most annoying of the symptoms as it can be distracting and hard to get rid of while trying to work. These type of ads like to offer “help” cleaning your system or will plant themselves on top of whatever window you are working in. These annoying pop-ups are a clear indication of infection. They can get into your computer through a legitimate program or a hidden attachment.

Does your computer “freeze” or just stop working?

Infections that are designed for computers like to cause as many problems as they can. These problems can range from a frozen browser, to programs such as Microsoft Word or Adobe Acrobat shutting down and displaying an error of “this program has unexpectedly stopped working”. If this is happening, it’s likely that your computer has become infected.

Does your computer show none of the above symptoms, but still seems a bit slow sometimes?

Some of the worst infections bury themselves so deeply into your computer that you don’t even know they’re there. The only indication to this specific infection is a slightly slower processing time or a slower internet connection. This infection could be using your computer to spread itself to others, or collecting information from your computer without telling you.

With technology being so integrated into our everyday lives, people have little time for infected or slow computers. The above examples are just a few things to be on the lookout for when considering the health of your computer and personal information. If you are seeing any of the scenarios play out and think that you may be infected, it’s a good idea to get a virus scan done on the computer. There are plenty of virus protection programs available, and it is advisable that you utilize one on your computer at all times. Our technicians here at Wilson Computer Support are well versed in these programs and can recommend one to you specific to your machine and usage needs. Please don’t hesitate to contact us if you fear that you are infected or curious about how to protect yourself from these pesky infections.