Setting Up Spam Filters in Plesk 11.5.30

Are you annoyed by those unwanted emails? Or do you feel like you some of your emails may be being filtered by mistake? Setting spam filters is a crucial step in maintaining security and getting rid of those unwanted messages that slip through. We are going to be showing you how to set up your email account to work with the built in Plesk Spam Filter. Feel free to click on the images to expand the view.

If you have an email account on our server, please log in here

You will be presented with the Plesk log in page. Please enter in your email credentials.


After you log in, please select “Change Mail Account Settings

02You will then be presented with several Panels you can choose. Please select “Spam Filter“. If this is disabled, please contact us to resolve the issue. Select “Show Advanced Settings“.


Once you select “Show Advanced Settings” you will be presented with the options to tighten your spam controls to suit your needs. The “Filter Sensitivity” number, which is currently set to a 7 below, determines how strict you want the Spam Filter to be.  The higher the number, the more likely a message is spam. By default, the filter sensitivity is set so that all messages that score 7 or more points are classified as spam. If you receive lots of spam messages with the current setting, to make filter more sensitive, try setting a lesser value, for example, 6. If you are missing email because your spam filter thinks they are junk, try reducing filter sensitivity by setting a higher value, for example, 8

If you want to ensure that specific senders make it to your inbox, you can add them to the White List. Likewise, if you feel like some Spam is slipping through the Filter, you can add the email address to the Black List


If you have any questions, need assistance with your email hosting, or are still having Spam slip through please give us a call at 205.985.9942 or email our Web Department.

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