After Hours for Business Clients
If you have an After Hours issue, call 205-985-9942 and choose Option 1 for Business and leave a Voicemail.
The On-Call technician will call you back within 15 to 30 minutes of receiving the voicemail.
After Hours for Residential Clients
If you have an After Hours issue, you can still call in for After Hours support, but just know that After Hours is charged at the Business rates of $135 per hour.
Not all businesses work only during regular business hours. Some employees will need to work after hours to meet critical deadlines and cannot wait until the next business day to receive tech support. If your business supports your staff during the day and need outsourced help desk support for nights and weekends, we can help. Wilson Computer Support’s After Hours Help Desk will provide IT support after your regular business hours, weekends, and on holidays. On-call Technicians are available 24/7 and 365 days a year.
OUR HELP DESK SERVICES INCLUDES SUPPORT FOR:
- Troubleshooting For Basic PC/Connectivity Issues
- Password Resets/Account Unlocks
- Virus And Malware Removal
- Network Connectivity Issues
- Email Account Setup
- Assistance With Navigating Applications
- Printer/Scanner Issues
- Contact Vendor Support On User’s Behalf
- Installations And Repairs On Computer Via Remote Control
HOW WILL OUR AFTER HOURS HELP DESK BENEFIT YOU?:
- Increased Support Availability
- Lower Operating Costs
- Reduced Employee Downtime
- Improved Customer Relationships
